dalvorynexi - Financial Education & Budget Compliance Training

Introduction and Scope

dalvorynexi operates under Australian privacy laws, and we take this responsibility seriously. This policy explains how we handle your information when you use our budget compliance education services.

We've written this in plain language because privacy documents shouldn't require a law degree to understand. If something's unclear, reach out to us.

This policy applies to all users of dalvorynexi.com, including students, business clients, and website visitors across Australia and internationally.

Information We Collect

We collect different types of information depending on how you interact with us. Here's what that looks like in practice:

Information You Provide Directly

When you sign up for courses, contact us, or register for our programs, you share information with us. This includes:

Name, email address, and phone number
Business details if you're enrolling through a company
Payment information for course registrations
Educational background and professional experience
Course progress, quiz responses, and assignment submissions
Communication preferences and feedback

Automatically Collected Information

Our website collects certain technical information to function properly and improve your experience:

IP address and general location data
Browser type and device information
Pages visited and time spent on our site
Referring websites and search terms used
Course access patterns and learning behaviour

Data Category	Purpose	Retention Period
Contact Details	Course delivery and communication	7 years after last interaction
Payment Information	Transaction processing	7 years (tax compliance)
Learning Progress	Course completion tracking	Duration of enrolment plus 5 years
Website Analytics	Site improvement	26 months

How We Use Your Information

We use your data to run our education programs effectively. That means different things depending on what you're doing with us.

Educational Services

Most obviously, we need your information to deliver courses. This includes sending you course materials, tracking your progress, issuing certificates, and providing support when you need it.

Communication

We'll contact you about courses you've enrolled in, upcoming programs that match your interests, and changes to our services. You can adjust these preferences anytime, though we'll still need to send essential course-related messages.

Service Improvement

We analyse how people use our courses to make them better. This helps us identify where students get stuck, which topics need clearer explanation, and what works well.

Legal Compliance

Australian law requires us to keep certain records, particularly around financial transactions and educational certifications. We maintain these for the required periods.

Data Sharing and Third Parties

We don't sell your information. Period. But we do work with other companies to deliver our services, and they sometimes need access to certain data.

Service Providers We Work With

Payment processors for secure transaction handling
Email service providers for course communications
Cloud hosting providers for our learning platform
Analytics services to understand site usage
Certificate issuing platforms for qualification delivery

These companies can only use your data for the specific services they provide to us. They can't use it for their own purposes or share it further.

Business Clients

If your employer enrolled you in our programs, we share relevant progress information with them. This typically includes completion status, assessment results, and attendance records. We'll always tell you what information goes to your employer.

Legal Requirements

Sometimes we're legally required to share information with government agencies, law enforcement, or courts. This only happens when we receive proper legal requests or need to protect someone's safety.

Your Privacy Rights

Australian privacy law gives you real control over your information. Here's what you can do and how to do it.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.

Correct Information

If something's wrong or outdated, let us know. We'll update it promptly and notify anyone we've shared it with.

Delete Your Data

Request deletion of your information, subject to legal retention requirements. Some records must be kept for compliance.

Restrict Processing

Limit how we use your data while we investigate a concern you've raised about accuracy or usage.

Data Portability

Get your data in a format that lets you transfer it to another education provider if you choose.

Object to Processing

Challenge how we use your information for certain purposes, particularly marketing communications.

How to Exercise These Rights

Send your request to info@dalvorynexi.com with your full name and enough detail for us to locate your records. We'll verify your identity before processing the request and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.

Data Security Measures

We protect your information using industry-standard security practices, but let's be specific about what that actually means.

Technical Safeguards

Encryption for data transmission and storage
Secure access controls with multi-factor authentication
Regular security audits and vulnerability assessments
Firewall protection and intrusion detection systems
Automated backup systems with secure storage

Organisational Measures

Staff training on data protection requirements
Clear policies limiting data access to necessary personnel
Confidentiality agreements with all team members
Incident response procedures for potential breaches
Regular review and updating of security practices

Data Breach Notification

If a security incident affects your information, we'll notify you within 72 hours as required by Australian law. This notification will explain what happened, what data was involved, and what steps we're taking.

International Data Transfers

We primarily store data on Australian servers, but some of our service providers operate internationally. When your information leaves Australia, we ensure it receives equivalent protection.

Our cloud hosting provider maintains servers in Australia and Singapore. Payment processing may involve servers in the United States. We only use providers who meet Australian privacy standards or have equivalent protections in place.

If you're accessing our services from outside Australia, your information will be transferred to and processed in Australia under Australian privacy law.

Cookies and Tracking Technologies

Our website uses cookies to function properly and improve your experience. You can control these through your browser settings.

Essential Cookies

These are necessary for the site to work. They handle login sessions, course access, and security features. You can't disable these and still use the learning platform effectively.

Analytics Cookies

We use these to understand how people navigate our site and which content is most helpful. This information is anonymised and helps us improve the user experience.

Preference Cookies

These remember your choices like language settings, display preferences, and course bookmarks. They make your experience more convenient.

You can disable non-essential cookies through your browser settings. This might affect some functionality but won't prevent you from accessing courses.

Data Retention Periods

We keep your information for as long as necessary to provide services and meet legal requirements. Different types of data have different retention periods.

Active Student Records

While you're enrolled in courses, we keep all relevant information to support your learning. This includes progress data, submissions, and communications.

Completed Course Records

After course completion, we retain your records for five years. This lets us verify certificates and provide references if needed. You can request earlier deletion if you have specific concerns.

Financial Records

Australian tax law requires us to keep payment records for seven years. This is non-negotiable, even if you request deletion of other information.

Marketing Communications

If you've opted into marketing emails but haven't enrolled in courses, we'll keep your contact details until you unsubscribe or after two years of inactivity.

Children's Privacy

Our services are designed for adult learners and business professionals. We don't knowingly collect information from anyone under 18.

If you're under 18 and interested in our programs, have a parent or guardian contact us to discuss options. If we discover we've collected information from someone under 18 without proper consent, we'll delete it promptly.

Changes to This Policy

We review this policy annually and update it when our practices change or new laws take effect. When we make significant changes, we'll notify active students by email and post the updated policy on our website.

The date at the top shows when we last updated this document. Continued use of our services after changes means you accept the updated policy.

Major changes affecting how we use your data will require your explicit consent before taking effect.

Australian Privacy Principles Compliance

This policy reflects our commitment to the Australian Privacy Principles under the Privacy Act 1988. We've structured our practices to meet these requirements:

Open and transparent management of personal information
Anonymous dealings where practicable
Collection only when necessary for our functions
Appropriate handling of sensitive information
Clear notification of collection purposes
Proper use and disclosure limitations
Direct marketing opt-out options
Cross-border disclosure safeguards
Data quality maintenance
Security of personal information
Access and correction mechanisms